Knowledge Base Editor
Article editor
Anyone can write a draft. Leads, managers, and editors review and publish.
// SOP import
Upload a document → article
Word (.docx), PDF, Excel/CSV, or plain text — up to 25 MB. Converts into an editable draft below; review it, then Save. The original file is preserved as a downloadable attachment on the article.
History
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// Document library
Upload a document
PDF, Word, Excel, PowerPoint, or images — up to 25 MB. Appears in Knowledge Base → Documents instantly. No redeploy.